Refund Policy

Return & Refund Policy

Last Updated: I1/12/2025

At R and M ShowRoom, customer satisfaction is our priority. This policy explains when and how returns or refunds can be processed.

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1. Eligibility for Returns

You may request a return if:

• The item is defective or damaged upon arrival

• The wrong product was delivered

• The product is significantly different from its description

Returns are NOT accepted for:

• Preorders unless defective or incorrect

• Items damaged by the customer

• Used, altered, or unsealed products (e.g., electronics, appliances, laptops)

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2. Return Window

You must request a return within 48–72 hours after receiving your order.

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3. Condition of Returned Items

Returned products must be:

• In original packaging

• Unused, unaltered, and in resellable condition

• Including all accessories, manuals, and boxes

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4. Refund Process

Once your return is approved:

• Refunds will be issued through mobile money / bank transfer / store credit

• Refunds may take 3–7 working days depending on payment method

• Shipping fees are non-refundable unless we made an error

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5. Exchanges

If requested and available, we may replace the defective or incorrect item with a new one.

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6. Non-Delivery

If an order is lost in transit, we will investigate and either replace the item or issue a refund.